NEWS: Service Parts Logistics BBBEE rating soars to an ‘A’
[Johannesburg, 25 January 2007] – Service Parts Logistics (SPL), the largest parts solutions provider in Africa, gave its customers a reassuring surprise New Year gift last week when it unveiled its latest broad-based black economic empowerment (BBBEE) rating from EmpowerLogic: an ‘A’ (level 4 Contributor).
Commenting on the achievement, Steve Cox, CEO of SPL, said his company had been working tirelessly on the entire ambit of empowerment over the last 24 months and the upgrading from the previous rating of a ‘B’ to the new ‘A’ rating was very satisfying and in line with its strategic plan.
SPL scored highly in the management and control area, since 60% of the executive board are HDI and who, in addition, have equity ownership along with the BEE staff trust.
“Our strategy of empowering our own people, who in turn are directly responsible for making the company the success it is, is central to our strategic plan,” added Cox.
“SPL have again produced the goods and achieved what they said they would,” continued Franz Munnich of HP. “We are very pleased to see them take the initiative in the ongoing process re the economic empowerment of the community.”
“SPL is a critical wheel in our service delivery process and it is important for us to have a partner that we can rely upon to deliver the best to our customer base when it comes to service excellence and credentials,” concluded Munnich.
For further information, please contact Des Stroud at telephone (011) 699 3300; fax (011) 794 2228; e-mail des@microtek.co.za.
NEWS: Service Parts Logistics: Brother spares distribution
Johannesburg, 24 October 2006] – Service Parts Logistics (SPL), the largest parts solutions provider in Africa, has extended the company’s product scope with its appointment as alternate authorised Brother parts distributor for the complete range of Brother fax machines, multifunctional devices and printers, effective from 1 September 2006.
“It was imperative for us to appoint alternate part distributors in the channel who have the required coverage, expertise and customer relationships that we need in this country, following our entry in to the retail arena and the subsequent growth of our distribution model,” commented Daan Coetzee, General Manager of Brotek (Pty) Ltd – distributor of Brother products for southern Africa.
“SPL have more than proved themselves in the local market and thus it comes as no surprise that we have established a partnership with them.”
This additional relationship significantly strengthens SPL’s position as a multi-vendor parts supplier, thus enhancing its position as a single sourcing point of contact that many of its customers prefer.
For further information, please contact Des Stroud at telephone +27 11 699 3300; fax +27 11 794 2228; e-mail des@microtek.co.za.
NEWS: Service Parts Logistics celebrates 10th anniversary of its relationship with HP
Johannesburg, 23 June 2006] – Service Parts Logistics (SPL), one of the largest parts solutions providers in Africa and the top HP parts reseller since 1996, this month celebrated the 10th anniversary of its relationship with HP.
SPL, a BEE company, boasts a substantial stock holding of HP parts. The servicing of both end-users and the channel is accomplished nationwide via its network of 17 depots. SPL has responsibility for the complete range of HP products.
“The HP business is a significant part of our total operation,” commented Des Stroud, Managing Director of SPL. “Not only do we handle the local requirements but are dealing on a daily basis with at least 13 trading companies elsewhere on the continent. We are working closely with authorised service partners (ASPs) to customise stock holdings in line with the locally installed base and projected sales.”
“SPL is recognised by HP worldwide as one of its key business partners from a parts solution perspective,” added Guido Schaffhauser of HP EMEA. “We have already had a very successful 10-year relationship with SPL and have every confidence in them going forward into this second decade. They provide us with the comfort that our customers are being supplied nationally at service levels to which they are accustomed to and up to the same standards that are being provided elsewhere across the globe.”
Some of the services offered by SPL include advanced exchange; boot stock management; consigned stock/inventory ownership; shared inventory solutions; technical support; testing; traceability and warranty management/reclamation.
For further information, please contact Des Stroud at telephone +27 11 699 3300; fax +27 11 794 2228; e-mail des@microtek.co.za.
NEWS: Service Parts Logistics and NEC Packard Bell
Johannesburg, 27 March 2006] – Service Parts Logistics (SPL), the largest parts solutions provider in Africa, today formally announced for the first time that it is the sole parts reseller in Africa for NEC Packard Bell.
“We believe this extension of our capability confirms that our model, originally pioneered with Apple and HP, is one that is extremely acceptable to both our principals and our partners,” commented CEO, Steve Cox. “We continue to work closely with service providers (SPs) to customise stock holdings in line with the local installed base and projected sales. We believe that this sort of detailed and focused attention to parts distribution is vital to maintain the required levels of after sales service.
“As is the case with Apple, Fujitsu Siemens and HP, our National Logistics Control centre in Randpark Ridge provides us with the ability to plan and distribute stock into our regional offices situated in Midrand, KZN and Cape Town and thus provide a high level first pass fill rate into our strategic customers greatly reducing their repair times,” continued Cox.
“One of the major benefits that has arisen from our regional presence has been our ability to provide all our business partners with the comfort that their customers are being supplied nationally at service levels which allows them to deliver world-class IT services, on a par with Europe,” concluded Cox.
NEC Packard Bell is an entity within the Japanese-based NEC Corp, the latter being one of the world’s largest IT companies with annual revenues well in excess of $40 billion per year and a market capitalisation of over $12.5 billion.
For further information, please contact Steve Cox at telephone +27 11 699 3300; fax +27 11 759 7093; e-mail steve@microtek.co.za.
NEWS: SPL enhances its BEE capability
Johannesburg, 17 March 2006] – Service Parts Logistics (SPL) today announced the details of a new BEE deal. This latest transaction sees the ‘Lelapa Trust’ becoming an equity partner in SPL.
“We are very excited to announce an empowerment deal that sees the Lelapa Trust acquire an equity stake in SPL. The Lelapa Trust is the empowerment vehicle for HDI (historically disadvantaged individuals) staff within the Microtek group. We have over the last year, been assessing BEE partners who could add value to our company while not compromising the culture within SPL. We are pleased that ownership and benefit can be passed onto the people who make our company tick,” commented Steve Cox, CEO of SPL.
“Our senior HDI staff have now also become co-owners of the business together with the Lelapa Trust. We believe that the first place to start empowerment is within our own community. The Lelapa Trust, which means ‘family’, will directly benefit our employees.
“We are fully committed to do the right thing for the business and reward our people for their loyalty and hard work and ensure we continue to be an entrepreneurial company,” continued Cox. “This has been our key for success in the past.”
“As part of the above deal, Craig Chetty, Vernon Desai and Yogan Naiker have been appointed to the board of SPL,” concluded Cox. “We have already achieved tremendous success in developing and training our people to management positions and working hard in the procurement and enterprise development arenas, and these latest appointments underpin that scenario.”
SPL now feels well placed to better serve its customers and community and to fully take its place in the transformation process.
For further information, please contact Steve Cox at telephone (011) 699 3300; fax (011) 759 7093 e-mail steve@microtek.co.za.
NEWS: Service Parts Logistics and Fujitsu Siemens
[Johannesburg, 6 February 2006] – Service Parts Logistics (SPL), the largest parts solutions provider in Africa, today formally announced for the first time that it is the sole parts reseller and distributor in Africa for Fujitsu Siemens and has been operating as such since mid-2005.
“We believe this extension of our capability confirms that our model, originally pioneered with Apple and then HP, is one that is extremely acceptable to both our principals and our partners,” commented Steve Cox, CEO of Microtek, the holding company of SPL.
“We continue to work closely with service providers (SPs) to customise stock holdings in line with the local installed base and projected sales. We believe that this sort of detailed and focused attention to parts distribution is vital to maintain the required levels of after sales service.
“As is the case with Apple and HP, our National Logistics Control centre in Randpark Ridge provides us with the ability to plan and distribute stock into our regional offices situated in KZN and Cape Town and thus provide a high level first pass fill rate into our strategic customers greatly reducing their repair times,” continued Cox.
“One of the major benefits that has arisen from our regional presence has been our ability to provide Fujitsu Siemens with the comfort that their customers are being supplied nationally at service levels which allows them to deliver world-class IT services,” concluded Cox.
For further information, please contact Chris Cox at telephone +27 11 699 3300; fax +27 11 759 7093; e-mail marketing@microtek.co.za.
NEWS: Service Parts Logistics gains Empowerdex rating
[Johannesburg, 31 January 2006] – Service Parts Logistics (SPL), the largest parts solutions provider in the Middle East and Africa, today announced it has obtained a satisfactory Empowerdex rating in a recent exercise.
“We are delighted with this initial rating,” commented Steve Cox, CEO of Microtek, the holding company of SPL, “especially as we already have planned other BEE initiatives that will enable us to achieve an even better rating within the coming months.”
The ‘B’ rates SPL as a satisfactory broad-based BEE contributor with unconstrained operational capacity.
“It is always gratifying to see strategic plans coming to fruition,” continued Cox. “We took a decision several years ago to recruit on attitude, train through mentoring and promote from within. This has now paid huge dividends as we review our historically disadvantaged individuals (HDI) that have blossomed, now dominate our key sales roles and are ready for management positions.
“Our training statistic now consists of 88% of the total workforce and 42% of HDI have been contribution factors to this goal.
“Our total workforce is now over 60% HDI and 50% at senior management level.
“We are committed to enterprise development as we see this as the real future of South Africa to build entrepreneurs,” concluded Cox. “Our own business comes from this stable and we will always consider ourselves entrepreneurs and encourage and train others seeking to run this lesser walked path.”
Empowerdex is an independent economic empowerment rating and research agency, founded in 2001 by Vuyo Jack and Chia-Chao Wu.
For further information, please contact Steve Cox at telephone (011) 699 3300; fax (011) 759 7093
NEWS: Service Parts Logistics expands range of HP parts
[Johannesburg, 22 November 2005] – Service Parts Logistics (SPL), the largest parts solutions provider in MEA and HP’s only authorised parts reseller in the Sub-Saharan region, today announced it has expanded its range of local stock parts from DeskJet, laser printer and PC parts to now include Net server parts.
“We believe this is a clear sign to our partners that we are committed to delivering the highest service levels of parts availability across the entire range of HP products,” commented Steve Cox, CEO of Microtek, the holding company of SPL.
“We are working closely with service providers to customise stock holdings in line with the local installed base and projected sales. We believe this sort of detailed and focused attention to parts distribution will continue to see HP’s after-sales service levels outperform the OEM’s whose parts channels are less focused.
“Our National Logistics Control centre in Randpark Ridge provides us with the ability to plan and distribute stock into our regional offices situated in KZN and Cape Town, and thus provide a high level first pass fill rate into our strategic customers greatly reducing their repair times,” continued Cox.
“One of the major benefits that has arisen from our regional presence has been our ability to provide HP with the comfort that their customers are being supplied nationally at service levels which they are accustomed to,” he concluded.
For further information, please contact Chris Cox at telephone +27 11 699 3300; fax +27 11 759 7093; e-mail marketing@spl.co.za.
NEWS: SPL Appoints New Services Manager
Johannesburg, 15 February 2005] – Service Parts Logistics (SPL), the largest parts solutions provider in the Middle East and Africa, today announced that Craig Chetty had been appointed as Multi-vendor Services Manager.
“I am delighted that we were able to fill this new position from within our own ranks,” commented Steve Cox, CEO of Microtek, the holding company of SPL. “Craig has been with us for some ten years and fully understands our business solutions and their implications. I wish him well in this new and challenging position.”
Craig reports to Des Stroud, the Managing Director of SPL.
For further information, please contact Chris Cox at tel. +27 11 699 3300; fax +27 11 759 7093; e-mail marketing@microtek.co.za
NEWS: Service Parts Logistics and NEC
[Johannesburg, 14 July 2006] – Service Parts Logistics (SPL), the largest parts solutions provider in Africa, today formally announced for the first time that it is the sole parts reseller in Africa for NEC.
“We believe this extension of our capability confirms that our model, originally pioneered with Apple and HP, is one that is extremely acceptable to both our principals and our partners,” commented Des Stroud, Managing Director of SPL. “We continue to work closely with service providers (SPs) to customise stock holdings in line with the local installed base and projected sales. We believe that this sort of detailed and focused attention to parts distribution is vital to maintain the required levels of after sales service.”
“As is the case with Apple, Fujitsu Siemens, HP and NEC Packard Bell, our National Logistics Control centre in Randpark Ridge provides us with the ability to plan and distribute stock into our regional offices situated in Midrand, KZN and Cape Town and thus provide a high level first pass fill rate into our strategic customers greatly reducing their repair times,” continued Stroud. In total, SPL has multiple depots strategically placed across the country.
“One of the major benefits that has arisen from our regional presence has been our ability to provide all our business partners with the comfort that their customers are being supplied nationally at service levels which allows them to deliver world-class IT services, on a par with Europe,” concluded Stroud.
Japanese NEC Corp is one of the world’s largest IT companies with annual revenues well in excess of $40 billion per year and a market capitalisation of over $12.5 billion.
For further information, please contact Chris Cox at telephone +27 11 699 3300; fax +27 11 794 2228; e-mail marketing@microtek.co.za.