NEWS: Acer signs SPL as its South African parts distributor
[Johannesburg, 14 July 2010] -
Acer today announced a much anticipated agreement with Service Parts Logistics (SPL), making the group Acer’s official out of warranty parts supplier for southern Africa.
Acer, the world’s second largest supplier of notebooks, and of total PCs – and the category’s fastest growing top five firm – is best known for its affordable and feature-rich technology. SPL’s MD, Des Stroud, said: “SPL is of course delighted to be associated with such a prestigious brand as Acer.”
SPL is a specialist service parts management and distribution company in the EMEA space. SPL positions itself as a pioneer in the service parts arena – and its innovations have been adopted by other high-profile electronics brands.
It is expected that this latest SPL deal would significantly raise Acer’s first pass parts availability, which is already very high compared to the industry standard, the all-important metric that most directly impacts dealer’s own performance.
SPL’s specialist skills ensure there is always very high first pass parts availability, state-of-the-art online ordering and its lauded iSupply automated online reverse logistics offers full visibility of the supply chain, while a dedicated part sales team is always available by phone, e-mail or online. For this reason, SPL expects dealers to welcome the move.
Says Acer’s Graham Braum, regional manager Africa & Levant: “Acer has chosen to work with SPL as they have over their 21 years within the industry proven their ability to consistently deliver the service levels that a brand like Acer demands. SPL has a deep understanding of the service industry and their excellent relationships with the industry ensures a very smooth and seamless integration with Acer and our partners.”
Since its founding in 1976, Acer has constantly pursued the goal of breaking the barriers between people and technology. Focused on marketing its brand-name IT products around the globe, Acer ranks as the world’s number three vendor for total PCs, and number two for notebooks, with the fastest growth among the top-five players. A profitable and sustainable channel business model is instrumental to Acer’s continued growth, while the successful mergers of Gateway and Packard Bell complete the company’s global footprint by strengthening its presence in the US, and enhancing its strong position in Europe. Acer employs 5 000 people worldwide. 2007 revenue reached US$14.07 billion. See www.acer.com for more information.