Warranty Management

What Are Care4IT Warranty Packs

Care4IT helps dealers selling high value electronics offer valuable warranties to their customers. We’ll either fix or replace the faulty products, free of charge for your customer, and have them up and running again in no time! You can also rebrand or  whitelabel this service. But best of all you’re able to profit and better serve your customers without ever dealing with the goods yourself.

SPL provides Care4IT warranties to many of SA’s biggest IT retailers – chances are, if you’re running a business machine or have high value electronics in your home with a warranty, you’ve got a rebranded Care4IT warranty.


Why Care4IT

Care4IT is a sister company to the brand you already know and trust: Service Parts Logistics (SPL). With over two decades of experience in the parts industry, we’ve developed a reputation for meeting and beating Service Level Agreements time and time again; and for supporting dealers in parts distribution, logistics & repair services.

SPL’s sophisticated iSuppli stock profiling and prediction software, coupled with our 3000 m2 warehouse and FSLs packed with IT parts enables us to accurately plan for and predict failure rates and always have plenty of stock on hand to keep those machines running.


How Care4IT Warranties Work

  1. Customer buys an item from you with a Care4IT warranty
  2. Customer registers the warranty online
  3. In the event of a failure, Care4IT approves and services the warranty claim
  4. Your happy customer is up and running again in no time!

Signing up to sell Care4IT warranties with your products is free for you, and provides fantastic benefits to you and your customers:

  • Simple upsell providing upfront profit with no associated costs or labour, and improving customer satisfaction over time
  • Care4IT takes care of all warranty servicing and costs
  • Customers can expect far better service levels with Care4IT than industry norms – often within hours & days.
  • Fully brandable (whitelabel) warranty solution
  • Prices up to 40% below market average due to volume
  • Our warranties cover accidental damage, such as drops and spills – because we also understand what your customers are asking you for
  • It is our policy to approve every valid warranty claim; in cases of doubt we err on the side of the consumer. We want you and your customers to be happy.



How To Get Started With Care4IT

It’s easier to start adding value with Care4IT:

  1. Step 1: Sign up with Care4IT – it’s easy! Your account manager will help you complete the relevant paperwork to get started.
  2. Step 2: Start selling warranties – we’ll help you with our proven upsell methodology
  3. Step 3: Enjoy happier customers and blacker bottom lines

Call us today on 011 795 4600 to learn more – or email sales@spl.co.za.