About
We offer complete ICT service parts outsourcing solutions.
That means several things:
- You can buy from us on a part-by-part basis and fulfill all manner of orders quickly and cheaply
- We can work together in on “partnership”, whereby we get to know you, and your business, and we take on higher stock levels for you – meaning that you’re much more likely to find what you need in stock, when you need it.
- We can take on a start-to-finish solution role for all your service-parts needs. We handle all your inventory, and help you raise your service-levels and fill-rates (all the while reducing costs and headaches!)
Our Purpose
Our mission is to supply service parts to the ICT industries in Africa and the Middle East.
We always try to add value to our customer’s businesses by bringing together innovative solutions and systems, customer service on very high level, and know-how.
The goal at the end of all that is to create efficient systems that exceed customer expectations and provide the most effective Service Parts distribution in Africa.
Strategy
To Build strategic “partnerships” within our industry by leveraging our:
- business processes,
- operational excellence,
- economies-of-scale,
- high level of understanding of both your and our own businesses
- drive to go the extra mile to serve
to deliver value-driven parts Solutions to our customers.
Our Values
Since SPL’s inception, over 2 decades ago, we’ve always been driven by our values.
Every action we take reflects the highest ethical standards. We interact with our customers, our employees and our shareholders with honesty and integrity. We do what we say we’ll do and we treat others with respect and goodwill. We will only enter a transaction, which is based on truth and justice and which benefits all those who are involved in it.
We are driven by the needs of our customers. We understand our customers’ needs and deliver innovative services to meet those needs.
We strive for excellence in everything that we do, including excellent service for our customers, a great place to work for our employees and outstanding performance for our shareholders. We believe in empowering our own people and were recently awarded an A-rating (level 5) for BBBEE. (Click here to view our BEE certificate.)