What do we do?

We offer complete ICT service parts outsourcing solutions.

That means several things:

  1. You can buy from us on a part-by-part basis and fulfill all manner of orders quickly and cheaply
  2. We can work together in on “partnership”, whereby we get to know you, and your business, and we take on higher stock levels for you – meaning that you’re much more likely to find what you need in stock, when you need it.
  3. We can take on a start-to-finish solution role for all your service-parts needs. We handle all your inventory, and help you raise your service-levels and fill-rates (all the while reducing costs and headaches!)

Our Aim
We aim to revolutionise the way that our clients approach inventory ownership and service parts management. We want to make sure that you always have the right part, in the right place, at the right time, at the right price.

You’ll benefit from our innovative business model and knowledge base – providing you with the opportunity to release the value of your inventory and deliver operational costs savings of up to 30% every year!

Every day, SPL uses creative new ideas within Service Parts Logistics to find ways to lower operational costs, improve revenue and transform the role of ICT service support from an operational cost to a real driver of competitive advantage.

Reasons to Outsource

It’s becoming harder and harder to reject the potential of Service Parts Logistics on the operations of a business. But it’s only in recent times that service parts has become a candidate for outsourcing.

Most enterprises do not know what the costs are associated with spare parts management. However, SPL research indicates that companies are unaware that inventory ownership ALONE can raise costs 30% per annum — in addition to all the tangible and intangible cost associated with service failures to their clients as a result of Service Parts issues.

With SPL, you also get full visibility of your costs and services impacted by the service parts management. By measuring the right cost drivers and managing them effectively, we help you get back in control (and deal with the admin burdens typically associated with service parts).

Take control of your business by outsourcing this critical function to the experts – and improve your business performance, and service levels and reliability (…and did we mention cost-savings?).

How we Deliver and the Benefits
Our expertise and unrivalled knowledge of service logistics (collected over 21 years of service in some of the most demanding markets in the world, all around Africa and the Middle East), together with our investment in our very own pioneering proprietary systems and software, enable us to provide Service Parts Logistics tailored to our clients’ business needs.

With us, our clients can offer their customers a better and more cost effective service — with less risk and cost to their business. They can eliminate inventory liabilities from their balance sheet, and at the same time increase service performance.

Where our clients are focused on developing business beyond existing markets or to new product categories, SPL can help ensure that this expansion is achieved effectively and efficiently, since we have the resources and infrastructure, and the know-how to assure the continued growth of their business.

The unique SPL business model enables opportunities to improve overall service performance from both an organisational and operational perspective.

Our Clients
Our clients operate in the ICT services marketplace. Typically, they are either Multi Vendor Service Providers (MVSPs) or Original Equipment Manufacturers (OEMs)

Multi Vendor Service Providers (MVSPs)
We know that an MVSP’s prime function is to solve end-user multi-vendor hardware problems by deploying diagnostic, call centre and field engineering resources aimed at getting their customers up and running fast. So SPL strives to provide MVSP’s and their customers with business continuity by supporting the cost effective management and delivery of service events.

Original Equipment Manufacturers (OEMs)
SPL constantly seeks innovative ways to enable manufacturers to minimise product support costs and increase profitability. With support costs for ICT products usually regarded as a cost of sale, any initiative that reduces product support costs while increasing service levels is of benefit. Outsourcing to SPL delivers OEMs an improved cost management system, real operational savings and an opportunity to maintain world class market-leading after sales service for their customers.

Want to know more? Give us a shout here: (we’ll get back to you within 72 hours.)

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