Product conditions explained
Remarketed parts get you working sooner. They are often in stock when the manufacturer’s own part is not, they are guaranteed to work as a new part would, and SPL stands behind every one with a full one-year warranty.
This is a plain-language summary. It does not replace our Terms and Conditions: the exact clauses are quoted below, and they are what apply.
1. Why buy Remarketed
-
Often in stock when the manufacturer’s part is not
We source through a wide network of distributors and resellers, not only the manufacturer’s own channel, so you are not left waiting on its supply chain.
-
Works as new, guaranteed
New or used, a Remarketed part is one we consider equivalent to new, and we guarantee it functions as a new part would.
-
The same full year’s warranty as every part we sell, from us
Care4IT is SPL’s own warranty brand. If anything goes wrong, you deal with SPL directly, not the manufacturer.
2. Who stands behind your part
Because we buy beyond the manufacturer’s own channel, a Remarketed part is not necessarily supplied by the manufacturer or with its approval. That is why SPL, not the manufacturer, stands behind it.
3. The exact terms
Clause 17 Our warranty, on every part
Any products supplied in terms hereof by SPL shall carry an SPL warranty of one (1) year from the date of SPL’s invoice, unless a different warranty period, or no warranty, is stated for that product on its product page on SPL’s website or in SPL’s written quotation. Where the manufacturer’s standard warranty for a product is longer than one year, the manufacturer’s warranty applies in addition for its remaining period. SPL’s liability (if any) shall only be in accordance with the terms and provisions of such warranty.
Clause 17.1 Where our parts come from, and who warrants them
Service Parts Logistics (Pty) Ltd supplies genuine, original products from various distributors and/or resellers and not necessarily directly from the manufacturer or trade mark owner of the goods or with the trade mark owner’s approval or licencing. As such, Service Parts Logistics (Pty) Ltd is solely responsible for all warranties and must be contacted directly in the event of post-purchase queries and/or claims.
Clause 17.2 What "Remarketed" means
In cases where the term "Remarketed Parts" is used, this means a part that may be new or used and that SPL considers equivalent to new, guaranteeing that it functions as a new part would. A used Remarketed Part may be 'good part open box', ‘reconditioned’, 'pre-inspected equipment', 'equipment returned and resold' or 'refurbished parts'. All Remarketed Parts are covered by a full one-year SPL warranty, powered by Care4IT.
These are clause 17 and its sub-clauses 17.1 and 17.2 of our Terms and Conditions, quoted exactly. Our other policies are on the company information page.
4. Questions or returns
Questions about a part, or need to return one?
Talk to our sales team about any part and its condition before you order. If a part you bought from us is faulty or not what you ordered, account holders can start a return online.
