Product conditions explained
Why buy Remarketed
- Often in stock when the manufacturer’s part is not. We source through a wide network of distributors and resellers, not only the manufacturer’s own channel, so you are not left waiting on its supply chain.
- Works as new, guaranteed. New or used, a Remarketed part is one we consider equivalent to new, and we guarantee it functions as a new part would.
- A full year’s warranty, from us. Care4IT is SPL’s own warranty brand. If anything goes wrong, you deal with SPL directly, not the manufacturer.
Because we buy beyond the manufacturer’s own channel, a Remarketed part is not necessarily supplied by the manufacturer or with its approval. That is why SPL, not the manufacturer, stands behind it.
The exact terms
What "Remarketed" means
In cases where the term "Remarketed Parts" is used, this means a part that may be new or used and that SPL considers equivalent to new, guaranteeing that it functions as a new part would. A used Remarketed Part may be 'good part open box', ‘reconditioned’, 'pre-inspected equipment', 'equipment returned and resold' or 'refurbished parts'. All Remarketed Parts are covered by a full one-year SPL warranty, powered by Care4IT.
Where our parts come from, and who warrants them
Service Parts Logistics (Pty) Ltd supplies genuine, original products from various distributors and/or resellers and not necessarily directly from the manufacturer or trade mark owner of the goods or with the trade mark owner’s approval or licencing. As such, Service Parts Logistics (Pty) Ltd is solely responsible for all warranties and must be contacted directly in the event of post-purchase queries and/or claims.
These are clauses 17.1 and 17.2 of our Terms and Conditions, quoted exactly. Our other policies are on the company information page.
