Guides & help
Answers before you buy and help after it: how our warranty works, how returns work, how to find the part number you need, and how to reach a person at our Johannesburg or Cape Town branch. If your question is not answered here, send us a message and we will come back to you.
Finding your part number
- Look on the part itself. Most carry a label with the manufacturer’s part number: HP calls it the spare part number, Lenovo the FRU number and Dell the DP/N.
- Type or paste whatever code you find into the search box at the top of any page. It matches manufacturers’ part numbers as well as our own codes.
- No label, or cannot reach the part? Tell us the make, model and serial number of the machine and what has failed, and we will identify the part for you.
Buying from SPL
- Warranty and product conditions What the one-year SPL warranty covers, and what each product condition means.
- Returns and warranty claims How returns and claims work, in our Terms and Conditions.
- Report a problem with an order Tell us what went wrong with a delivery or a part.
- Can’t find your part? Discontinued or rare parts, sourced for you.
- Contact us and our branches Johannesburg and Cape Town: phone, email and where to find us.
- Company information and policies Registration details, privacy and our other policies.
- Sign in to start a return from your invoices Account holders can start a return online.
