Returns and warranty

Returns start from your invoice in My account. This page puts our Terms of sale into plain words; the Terms themselves are the authority.

How to start a return

Sign in, open the invoice from Orders & invoices in My account, and choose “Return this” on the line.
That opens the SPL Returns portal with the invoice filled in. It asks for its own sign-in, arranges the collection or drop-off, gives you an RMA number and tracks the return through to your credit or replacement.
Every return needs our authorisation before it is sent, with the invoice and the paperwork the portal asks for.
Login not connected to your SPL account yet? Choose “Connect my account” in My account first.

Tell us within 4 days of delivery if a part is not what you ordered or does not work. After that, our Terms treat it as accepted, working and as ordered.
Stock items can come back unused and in their original, resaleable condition, with our approval.
A restocking fee applies to these returns. The Returns portal shows it before you confirm.

Claims for a faulty part go through the Returns portal like any other return, with the original invoice.
Send the faulty part back to us: a credit for a faulty or warranty part needs the part itself.
Exchange parts are invoiced at their full price. When your faulty part reaches us, we credit that invoice under the RMA.
Where a manufacturer’s warranty applies, the claim also follows the manufacturer’s terms.

Parts carry an SPL warranty of one year from the invoice date, unless the product page or your quote states a different period or no warranty.
Where the manufacturer’s warranty is longer than a year, it applies as well for the rest of its period.
Claim through us, not the manufacturer: SPL is responsible for the warranty on the parts we supply.

Non-stock items. Not sure whether a part is a stock item? Ask us before you order.
Stock items that have been used, or are not in their original, resaleable condition.
Anything sent back without our authorisation.

An approved return is settled with a credit note against your invoice, or with a replacement part.
Your credit notes are in My account with your other documents.

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