Acer to no longer sell spares direct – SPL appointed parts channel

February 24, 2015 by · Leave a Comment 

[Johannesburg, 23 February 2015] –

Acer, the world’s third-largest PC brand, has stopped selling spares direct to end-users and resellers in Africa and has now upgraded SPL from an Authorised Spares Reseller to be its chosen route to market for upgrades and replacement parts.

Acer Country Service Manager, Dave Malherbe, says Acer has a longstanding relationship with SPL. “SPL has long been regarded as one of South Africa’s leading IT services channels, supporting many well-known brands. Moreover, SPL has an established distribution network countrywide, and beyond into Africa.”

SPL is the authorised parts distributor and warranty processing agents for many of SA’s computing and print brands, including HP, Lenovo, Fujitsu and Toshiba, among others.

Many organisations choose to outsource spare parts management to specialists in this field due to the (growing) complexity of the spare parts business – in terms of profiling stock appropriately to reach high fill-rates but also limit obsolescence as spare parts tend to become unsellable within very short timeframes; and also to manage logistics of small, urgent items and the reverse-logistics of items.

Since appointment, SPL has steadily invested into the Acer channel with profiling technologies and local inventory, and the result has been exceptional: a 300% improvement recorded in SPL’s first-pass fill rate (i.e. the amount of the time SPL has parts in stock immediately upon customer requests).

“One of the major benefits that has arisen from our high stocking levels has been our ability to provide all our OEM business partners with the comfort that their customers are being supplied nationally at service levels which allows them to deliver world-class IT services, on a par with Europe,” concluded Chris Cox, SPL’s Managing Director.

This additional relationship significantly strengthens SPL’s position as a multi-vendor parts supplier, thus enhancing its position as a single sourcing point of contact that many of its customers prefer.

NEWS: SPL Appointed as Lenovo’s Sole Out-of-Warranty Authorized Parts Distributor in Africa & the Middle East

SPL Appointed as Out-of-Warranty Authorized Parts Distributor for Lenovo in Africa & the Middle East

Service Parts Logistics (SPL), Africa’s largest parts management and supply firm, has been appointed by Lenovo as their sole authorized distributor for Out-of-Warranty (Trade) spare parts in 38 countries in the Middle East and Africa region, including South Africa, Egypt, UAE, Morocco and Saudi Arabia. Lenovo is the world’s second-largest PC maker, the fastest-growing major PC company, and number 1 in global commercial sales, global emerging markets and worldwide desktop PC sales.


Improving Service Levels; Reducing Costs

By authorizing SPL as its Authorized (Trade) Parts Distributor for the region, Lenovo looks forward to continuing and improving its high standards for customer service. SPL has a record in the industry of improving service levels and drastically lowering costs for major PC brands.

By outsourcing these specialized business processes, Lenovo is able to plug directly into a world-class trade parts distribution structure, utilizing the specialized skills and tools which SPL has developed over its 23 years of operations in the complex area of ICT service parts.

“Lenovo is fully committed to the PC space for the long term.  We will continue to drive growth and innovation in PCs while expanding our business across the four screens (PC, tablet, smartphone, smart TV) of devices and into the ecosystem of cloud, services and other applications that make up the PC+ market,” said Roger Mark, executive director, parts sales, Lenovo Global Services. “SPL’s experience as a specialized Service Parts company can make a significant positive impact.  We look forward to a successful relationship with SPL.”


Rapid Growth Calls for Continuous Improvement

As a $30B company (ZAR 252Bn; number 450 on the 2011 Fortune Global 500), Lenovo is a next-generation global technology company. In addition to maintaining its long-held commitment to delivering innovative, high quality PCs, Lenovo is expanding its product portfolio to include tablets, smart phones and smart TVs.

SPL’s managing director, Steve Cox, concluded: “We’re delighted to be working with Lenovo. It is a great brand and we are proud to be associated with the Lenovo team. We are confident that we can add a great deal of value to Lenovo business across the region, allowing more focus on growth and serving customers.”

SPL will complete the rollout of Lenovo spare parts across all 38 countries by June 2012.

NEWS: Acer signs SPL as its South African parts distributor

[Johannesburg, 14 July 2010] –
Acer today announced a much anticipated agreement with Service Parts Logistics (SPL), making the group Acer’s official out of warranty parts supplier for southern Africa.

Acer, the world’s second largest supplier of notebooks, and of total PCs – and the category’s fastest growing top five firm – is best known for its affordable and feature-rich technology. SPL’s MD, Des Stroud, said: “SPL is of course delighted to be associated with such a prestigious brand as Acer.”

SPL is a specialist service parts management and distribution company in the EMEA space. SPL positions itself as a pioneer in the service parts arena – and its innovations have been adopted by other high-profile electronics brands.

It is expected that this latest SPL deal would significantly raise Acer’s first pass parts availability, which is already very high compared to the industry standard, the all-important metric that most directly impacts dealer’s own performance.

SPL’s specialist skills ensure there is always very high first pass parts availability, state-of-the-art online ordering and its lauded iSupply automated online reverse logistics offers full visibility of the supply chain, while a dedicated part sales team is always available by phone, e-mail or online. For this reason, SPL expects dealers to welcome the move.

Says Acer’s Graham Braum, regional manager Africa & Levant: “Acer has chosen to work with SPL as they have over their 21 years within the industry proven their ability to consistently deliver the service levels that a brand like Acer demands. SPL has a deep understanding of the service industry and their excellent relationships with the industry ensures a very smooth and seamless integration with Acer and our partners.”


Since its founding in 1976, Acer has constantly pursued the goal of breaking the barriers between people and technology. Focused on marketing its brand-name IT products around the globe, Acer ranks as the world’s number three vendor for total PCs, and number two for notebooks, with the fastest growth among the top-five players. A profitable and sustainable channel business model is instrumental to Acer’s continued growth, while the successful mergers of Gateway and Packard Bell complete the company’s global footprint by strengthening its presence in the US, and enhancing its strong position in Europe. Acer employs 5 000 people worldwide. 2007 revenue reached US$14.07 billion. See for more information.

NEWS: SPL named Toshiba’s sole African service parts solutions provider

[Johannesburg, 18 April 2008] – Service Parts Logistics, Africa’s largest service parts reseller, recently concluded a deal with Toshiba Corporation whereby the company would become Toshiba’s sole African service parts solutions provider.

Toshiba has entered into a sole agreement with SPL – this has enabled Toshiba to outsource its regional parts management, enabling service levels well-above industry norm owing to SPL’s specialised knowledge of the industry and its strong and established business model and systems.

Simultaneously, Toshiba has alleviated the staff and expense burden associated with the complex micro-management environment of service-parts planning, distribution warranty management and reverse logistics.

Toshiba South Africa Country Manager Andre Russouw said: “Toshiba was persuaded by SPL’s long and successful track record and that their National Logistics Centre [was] able to plan and provide a high level first pass fill rate that is very difficult to rival in this market.”

Toshiba joins a growing list of leading international original equipment manufacturers (OEMs) to have signed Service Parts Logistics agreements with SPL, including among others, Apple Computer – with whom SPL pioneered the model.

“We’ve been the first player in the region, the pioneers in Africa if you will, and we’ve refined a model which works in the unique African and Southern African environment,” said Des Stroud, SPL’s Managing Director.

Stroud continued: “We’re really excited about working with Toshiba and together we have created a sophisticated IT system which provides for full visibility of the supply chain to all the partners. We’ve also just introduced brand new IT systems from SAP to better keep pace with our methods and future technology, and we think we can really add a lot of value to our customer’s businesses this way long into the future.”

A case study of SPL’s implementation of SAP will be made available in coming weeks by Ogilvy Public Relations Worldwide.

NEWS: SPL to set goalposts in laser printer consumables

November 3, 2009 by · Leave a Comment 

SPL (Service Parts Logistics) is proud to announce they have joined forces with Katun Corporation, the world’s leading alternative supplier to the office equipment industry.

SPL now offers a wide range of high-quality Katun toners and spare parts for laser printers and MFPs, as well as Katun accessories, including tool kits, specialised lubricants, vacuum cleaners, and other items that technicians need to provide outstanding service.

“Developing into the consumables side of the vast laser printer and MFP market has been a natural progression for us at SPL, even though we deliberately stayed clear of this market previously,” said SPL Managing Director, Mr Des Stroud. “We now feel we have the right product and partner to successfully grow this business over the next few years.”

Who is Katun Corporation? Katun was founded more than 30 years ago in Minneapolis, Minnesota, USA, and over the past three decades has focused on supplying distributors and dealers worldwide with extremely high-quality copier, printer, MFP and duplicator toners, inks, spare parts and accessories. They now service 18 000 dealers and distributors in more than 150 countries.

One of Katun’s strengths is quality. Katun Performance printer products are developed and extensively tested to ensure print quality comparable to that of OEM products in the areas of image density, yields, background levels, fusing performance, and colour reproduction (when applicable).

Katun is a well-known name in the copier industry, but only recently entered into the printer market, where they are quickly making a name for themselves by producing a wide range of quality new-build toner cartridges and high-quality printer components for use in remanufacturing of printer cartridges for many of the more popular OEM laser printer models.

“At Katun, we are helping legitimise the printer toner aftermarket,” says Robin Mowatt, regional manager, Katun Southern Africa. “In Southern Africa, the legitimate imaging supplies aftermarket sometimes gets lumped in with the ‘drill and fill remanufacturing’ aftermarket. Some drill and fill remanufacturers have a reputation for not always providing the best product or service.”

“In contrast,” Mowatt continues, “Katun vigorously tests every new Katun Performance toner product, whether it is a colour or monochrome laser cartridge, to ensure that performance of the toner and cartridge either match or exceed those of the OEM. After product launch, these products are tested periodically to ensure production quality is maintained. So with Katun, the customer will get a quality product, at very competitive pricing.”

Regarding Katun’s supplier relationship with SPL, Mowatt adds: “The road ahead is not a quick fix, but a long focused trip in developing the channel with SPL, and their clients, and potential clients, one step at a time. We look forward to the challenge and anticipate great success.”

Another first for the South Africa market is that top-of-the-range Katun Performance brand printer cartridges have a two year warranty, offering a swap out on defective cartridges.

In summary, 2010 looks like it will be providing many exciting opportunities for SPL and Katun, while providing their mutual customers high quality, competitive costs and outstanding value.

NEWS: Service Parts Logistics BBBEE rating soars to an ‘A’

January 25, 2007 by · Leave a Comment 

[Johannesburg, 25 January 2007] – Service Parts Logistics (SPL), the largest parts solutions provider in Africa, gave its customers a reassuring surprise New Year gift last week when it unveiled its latest broad-based black economic empowerment (BBBEE) rating from EmpowerLogic: an ‘A’ (level 4 Contributor).

Commenting on the achievement, Steve Cox, CEO of SPL, said his company had been working tirelessly on the entire ambit of empowerment over the last 24 months and the upgrading from the previous rating of a ‘B’ to the new ‘A’ rating was very satisfying and in line with its strategic plan.

SPL scored highly in the management and control area, since 60% of the executive board are HDI and who, in addition, have equity ownership along with the BEE staff trust.

“Our strategy of empowering our own people, who in turn are directly responsible for making the company the success it is, is central to our strategic plan,” added Cox.

“SPL have again produced the goods and achieved what they said they would,” continued Franz Munnich of HP. “We are very pleased to see them take the initiative in the ongoing process re the economic empowerment of the community.”

“SPL is a critical wheel in our service delivery process and it is important for us to have a partner that we can rely upon to deliver the best to our customer base when it comes to service excellence and credentials,” concluded Munnich.

For further information, please contact Des Stroud at telephone (011) 699 3300; fax (011) 794 2228; e-mail

NEWS: Service Parts Logistics: Brother spares distribution

October 24, 2006 by · Leave a Comment 

Johannesburg, 24 October 2006] – Service Parts Logistics (SPL), the largest parts solutions provider in Africa, has extended the company’s product scope with its appointment as alternate authorised Brother parts distributor for the complete range of Brother fax machines, multifunctional devices and printers, effective from 1 September 2006.
“It was imperative for us to appoint alternate part distributors in the channel who have the required coverage, expertise and customer relationships that we need in this country, following our entry in to the retail arena and the subsequent growth of our distribution model,” commented Daan Coetzee, General Manager of Brotek (Pty) Ltd – distributor of Brother products for southern Africa.

“SPL have more than proved themselves in the local market and thus it comes as no surprise that we have established a partnership with them.”

This additional relationship significantly strengthens SPL’s position as a multi-vendor parts supplier, thus enhancing its position as a single sourcing point of contact that many of its customers prefer.

For further information, please contact Des Stroud at telephone +27 11 699 3300; fax +27 11 794 2228; e-mail

NEWS: Service Parts Logistics celebrates 10th anniversary of its relationship with HP

Johannesburg, 23 June 2006] – Service Parts Logistics (SPL), one of the largest parts solutions providers in Africa and the top HP parts reseller since 1996, this month celebrated the 10th anniversary of its relationship with HP.

SPL, a BEE company, boasts a substantial stock holding of HP parts. The servicing of both end-users and the channel is accomplished nationwide via its network of 17 depots. SPL has responsibility for the complete range of HP products.

“The HP business is a significant part of our total operation,” commented Des Stroud, Managing Director of SPL. “Not only do we handle the local requirements but are dealing on a daily basis with at least 13 trading companies elsewhere on the continent. We are working closely with authorised service partners (ASPs) to customise stock holdings in line with the locally installed base and projected sales.”

“SPL is recognised by HP worldwide as one of its key business partners from a parts solution perspective,” added Guido Schaffhauser of HP EMEA. “We have already had a very successful 10-year relationship with SPL and have every confidence in them going forward into this second decade. They provide us with the comfort that our customers are being supplied nationally at service levels to which they are accustomed to and up to the same standards that are being provided elsewhere across the globe.”

Some of the services offered by SPL include advanced exchange; boot stock management; consigned stock/inventory ownership; shared inventory solutions; technical support; testing; traceability and warranty management/reclamation.

For further information, please contact Des Stroud at telephone +27 11 699 3300; fax +27 11 794 2228; e-mail

NEWS: Service Parts Logistics and NEC Packard Bell

March 27, 2006 by · Leave a Comment 

Johannesburg, 27 March 2006] – Service Parts Logistics (SPL), the largest parts solutions provider in Africa, today formally announced for the first time that it is the sole parts reseller in Africa for NEC Packard Bell.

“We believe this extension of our capability confirms that our model, originally pioneered with Apple and HP, is one that is extremely acceptable to both our principals and our partners,” commented CEO, Steve Cox. “We continue to work closely with service providers (SPs) to customise stock holdings in line with the local installed base and projected sales. We believe that this sort of detailed and focused attention to parts distribution is vital to maintain the required levels of after sales service.

“As is the case with Apple, Fujitsu Siemens and HP, our National Logistics Control centre in Randpark Ridge provides us with the ability to plan and distribute stock into our regional offices situated in Midrand, KZN and Cape Town and thus provide a high level first pass fill rate into our strategic customers greatly reducing their repair times,” continued Cox.

“One of the major benefits that has arisen from our regional presence has been our ability to provide all our business partners with the comfort that their customers are being supplied nationally at service levels which allows them to deliver world-class IT services, on a par with Europe,” concluded Cox.

NEC Packard Bell is an entity within the Japanese-based NEC Corp, the latter being one of the world’s largest IT companies with annual revenues well in excess of $40 billion per year and a market capitalisation of over $12.5 billion.

For further information, please contact Steve Cox at telephone +27 11 699 3300; fax +27 11 759 7093; e-mail

NEWS: SPL enhances its BEE capability

March 17, 2006 by · Leave a Comment 

Johannesburg, 17 March 2006] – Service Parts Logistics (SPL) today announced the details of a new BEE deal. This latest transaction sees the ‘Lelapa Trust’ becoming an equity partner in SPL.

“We are very excited to announce an empowerment deal that sees the Lelapa Trust acquire an equity stake in SPL. The Lelapa Trust is the empowerment vehicle for HDI (historically disadvantaged individuals) staff within the Microtek group. We have over the last year, been assessing BEE partners who could add value to our company while not compromising the culture within SPL. We are pleased that ownership and benefit can be passed onto the people who make our company tick,” commented Steve Cox, CEO of SPL.

“Our senior HDI staff have now also become co-owners of the business together with the Lelapa Trust. We believe that the first place to start empowerment is within our own community. The Lelapa Trust, which means ‘family’, will directly benefit our employees.

“We are fully committed to do the right thing for the business and reward our people for their loyalty and hard work and ensure we continue to be an entrepreneurial company,” continued Cox. “This has been our key for success in the past.”

“As part of the above deal, Craig Chetty, Vernon Desai and Yogan Naiker have been appointed to the board of SPL,” concluded Cox. “We have already achieved tremendous success in developing and training our people to management positions and working hard in the procurement and enterprise development arenas, and these latest appointments underpin that scenario.”

SPL now feels well placed to better serve its customers and community and to fully take its place in the transformation process.

For further information, please contact Steve Cox at telephone (011) 699 3300; fax (011) 759 7093 e-mail