HP parts

How do I know which AC adaptor my laptop needs?

Read the label on the adaptor you are replacing, or on the underside of the laptop, and match three things: the output voltage, the wattage and the plug, which may be a round barrel tip or USB-C. The adaptor's own part number is the surest match, so search for it at the top of this page.

Can I use an adaptor with a higher wattage than my old one?

Usually yes, if the voltage and the plug are the same: a laptop draws only the power it needs. An adaptor with a lower wattage than the one the laptop came with may charge it slowly, or not at all while it is in use. Some brands also identify the adaptor through the plug's centre pin, so match the part number where you can.

Will a USB-C charger work with my laptop?

Only if the laptop charges through USB-C: look for a charging symbol beside the port, or check the laptop's specifications. The charger must also supply at least the wattage of the laptop's own adaptor, or it may not keep up while the laptop is in use.

What warranty does SPL give on this part?

Every part SPL sells carries a one-year SPL warranty from the invoice date, unless the product page or your quote says otherwise. The full wording is clause 17 of our Terms and Conditions. Warranty terms

How do I return a part that is faulty or not what I ordered?

If you have an SPL account, sign in and start a return online from the invoice the part was on, and tell us what is wrong with it. Which returns we accept, and how faulty parts are handled, is set out in our Terms and Conditions. Guides and help

Where do you deliver from, and how long does delivery take?

We ship from our Johannesburg and Cape Town branches to addresses across South Africa. Once you order, My account shows an estimated dispatch date for it, and courier delivery usually follows within one to two business days of dispatch.